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How Gbazzi Handles Your Personal Information

Your privacy matters at every step — from the moment you open an account to every deposit you make via bKash, Nagad, or Rocket. This page explains exactly what we collect, why we collect it, and how you stay in control.

Account Data ProtectionLocal Payment PrivacyYour Right to Request ChangesSecure Data Retention
Gbazzi How Gbazzi Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what data we hold on you, request a correction, or ask us to delete your account information, our support team handles these requests directly. We aim to respond within a reasonable time and will confirm receipt of your request. Contact us through any of the channels below.

Team online

Live Chat

Open the live chat widget from your account dashboard for real-time help with data requests and account queries.

Email Support

Send your data request or privacy concern to our dedicated support address, available from your account settings page.

Account Help Centre

Log in to your account and navigate to Help to submit a formal data access or deletion request through the support portal.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply practical security measures across every layer of your account — from login to payment processing. Here is what that looks like in practice across the four areas that matter most to you.

Cookies and Tracking We use session cookies to keep you logged in and performance cookies to understand how pages load. You can manage cookie preferences from your browser settings at any time.
Account Security Your account uses OTP verification at login and for sensitive changes like updating your linked mobile number or requesting a withdrawal to a new Rocket or Nagad account.
Data Retention Active account data is retained while your account remains open. Once closed, we hold only the minimum records required by applicable financial regulations, then delete the rest.
Your Access Rights You have the right to request a copy of your data, correct inaccurate details, or ask us to erase your account information. Submit requests through live chat or the Help Centre in your account.

Your Privacy Questions Answered

These are the questions we hear most often about how your data is handled on Gbazzi. If yours is not here, reach us via live chat or the Help Centre.

We collect your name, mobile number, and account credentials during registration. Payment transaction references from bKash, Nagad, or Rocket are also recorded for verification and fraud prevention.

We do not sell your personal data. We share it only with payment processors like bKash, Nagad, and Rocket where needed to complete transactions, and with regulators where legally required.

Log in to your account, go to the Help Centre, and submit a data access request. You can also contact us via live chat. We confirm receipt and respond within a reasonable timeframe.

Yes. Submit a deletion request through the Help Centre or live chat. We will remove your data except for records we are legally required to keep under applicable financial regulations.

Transaction references are stored with SSL encryption for verification purposes. We never store your bKash, Nagad, or Rocket PIN — those credentials stay with your wallet provider at all times.

Access to Gbazzi and how this policy applies depends on your local law and eligible regions. If you have questions about your specific situation, contact our support team directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.